# I purchased a license, but it says I have a 15 day grace period **URL:** \ **Category:** Bug Report\ **Created:** [February 16, 2026, 10:38pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019 "2026-02-16T22:38:08Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Robin](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/robin/32/30898_2.png) [@Robin](https://forum.nomadsculpt.com/u/Robin)\ **Post date:** [February 16, 2026, 10:38pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/1 "2026-02-16T22:38:08Z")
THE PLATFORM: Windows 11 NOMAD APP VERSION: 2.9 most recent Since a couple of days ago, my license stopped working and now I can’t seem to activate it no matter how many times I reinstall the program. Is there a problem with my computer? I bought my license a few weeks ago. Thanks in advance. ---
**Author:** ![stephomi](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/stephomi/32/19583_2.png) [@stephomi](https://forum.nomadsculpt.com/u/stephomi)\ **Post date:** [February 17, 2026, 12:17am UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/2 "2026-02-17T00:17:00Z")
What’s the error? ---
**Author:** ![Robin](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/robin/32/30898_2.png) [@Robin](https://forum.nomadsculpt.com/u/Robin)\ **Post date:** [February 21, 2026, 3:33pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/3 "2026-02-21T15:33:01Z")
![image](https://europe1.discourse-cdn.com/flex005/uploads/nomadsculpt/original/3X/6/4/64d17ceee674c8d6d998768b33f436eb5d35477c.jpeg) Offline : 12 days grace period thats what i says ---
**Author:** ![stephomi](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/stephomi/32/19583_2.png) [@stephomi](https://forum.nomadsculpt.com/u/stephomi)\ **Post date:** [February 21, 2026, 7:36pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/4 "2026-02-21T19:36:17Z")
It means it fails to verify the license because connection failed. Do you have intermittent internet access? You can check the logs to see if there are errors. But so far the license server is working fine and I didn’t receive any similar error reports ![IMG_2547](https://europe1.discourse-cdn.com/flex005/uploads/nomadsculpt/original/3X/d/7/d711b1611b027a376ae08d3462c94c9314945d7f.jpeg) ---
**Author:** ![Robin](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/robin/32/30898_2.png) [@Robin](https://forum.nomadsculpt.com/u/Robin)\ **Post date:** [February 21, 2026, 7:50pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/5 "2026-02-21T19:50:11Z")
• Info Version : Nomad 2.9.3 Date : Sat Feb 21 16:33:10 2026 • Path Base : C:/Program Files/Nomad Sculpt/assets/ User : C:/Users/xxx/Documents/Nomad Sculpt/ • Display Pixel Ratio : 1 Content Scale : 1 • Platform Build : Windows Architecture : x64 Cores : 12 • Graphics GPU vendor : NVIDIA Corporation GPU renderer : NVIDIA GeForce RTX 2060/PCIe/SSE2 GL version : 3.3.0 NVIDIA 591.86 GLAD version : 3.3 • Extension MapBufferRange : Yes DepthClamp : Yes ConservativeDepth : Yes DisjointQuery : Yes BufferStorage : Yes Debug : Yes ComputeShader : Yes RenderNorm16 : Yes Astc LDR : No Astc HDR : No Bptc : Yes Multimesh: subdivision (faces): 6144 → 24576 … 4.8133 ms Multimesh: subdivision (faces): 24576 → 98304 … 16.8342 ms Wintab: loaded Curl: retry with ipv4 Timeout was reached Curl: error Timeout was reached and no, my internet is fine. I never had disconnection problems ---
**Author:** ![stephomi](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/stephomi/32/19583_2.png) [@stephomi](https://forum.nomadsculpt.com/u/stephomi)\ **Post date:** [February 21, 2026, 11:33pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/6 "2026-02-21T23:33:44Z")
> and no, my internet is fine. I never had disconnection problems I have 0 solution, it works for everyone else so far. Do you have a firewall or antivirus blocking Nomad? Where do you live (country)? Do you use a vpn? ---
**Author:** ![Randy\_MacFarland](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/randy_macfarland/32/10599_2.png) [@Randy\_MacFarland](https://forum.nomadsculpt.com/u/Randy_MacFarland)\ **Post date:** [February 22, 2026, 12:01pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/7 "2026-02-22T12:01:25Z")
Can you ping the licensing server? This would confirm network reachablity. ---
**Author:** ![Robin](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/robin/32/30898_2.png) [@Robin](https://forum.nomadsculpt.com/u/Robin)\ **Post date:** [February 22, 2026, 2:25pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/8 "2026-02-22T14:25:44Z")
how do I ping the licensing server? ---
**Author:** ![stephomi](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/stephomi/32/19583_2.png) [@stephomi](https://forum.nomadsculpt.com/u/stephomi)\ **Post date:** [February 22, 2026, 9:28pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/9 "2026-02-22T21:28:43Z")
If you are not a dev, forget about it, you would need to run in command line - ping [https://license.nomadsculpt.com/](https://license.nomadsculpt.com/) - curl -v [https://license.nomadsculpt.com/](https://license.nomadsculpt.com/) You can also simply visit [https://license.nomadsculpt.com/](https://license.nomadsculpt.com/) in the browser, if the connection succeeds it should display a text message with “success: error” But it likely won’t be useful, I would check in Windows Defender Firewall, to see id Nomad is somehow blocked. Also your message says “12” days remaining, if it goes up at some points it means the license was successfully validated again. ---
**Author:** ![Randy\_MacFarland](https://dub1.discourse-cdn.com/flex005/user_avatar/forum.nomadsculpt.com/randy_macfarland/32/10599_2.png) [@Randy\_MacFarland](https://forum.nomadsculpt.com/u/Randy_MacFarland)\ **Post date:** [February 22, 2026, 10:03pm UTC](https://forum.nomadsculpt.com/t/i-purchased-a-license-but-it-says-i-have-a-15-day-grace-period/24019/10 "2026-02-22T22:03:03Z")
I would remove the https:// from the ping and curl cmds. If you are on windows, in the search box near the Start button type cmd and hit return. A dos prompt will open. Then type ping [license.nomadsculpt.com](http://license.nomadsculpt.com) You should get a reply like this. ping [license.nomadsculpt.com](http://license.nomadsculpt.com) PING [license.nomadsculpt.com](http://license.nomadsculpt.com) (172.64.80.1): 56 data bytes 64 bytes from 172.64.80.1: icmp\_seq=0 ttl=56 time=25.813 ms 64 bytes from 172.64.80.1: icmp\_seq=1 ttl=56 time=21.388 ms 64 bytes from 172.64.80.1: icmp\_seq=2 ttl=56 time=29.989 ms 64 bytes from 172.64.80.1: icmp\_seq=3 ttl=56 time=32.766 ms If it says “request timeout” that means you are blocking or not reaching the licensing server.